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HOW TO ORDER

ACCOUNT ON WWW.CHUPI.COM

Do I need to set up an account on www.Chupi.com? No, although we would love if you set up an account, we do also offer a guest checkout for you for which there will is need to login.

ORDER TRACKING

As we love online shopping and hate shipping fees, all our orders come with free tracked worldwide shipping. Upon completion of your order you will receive a confirmation email which includes your very own tracking number. Visit your country’s national postal carrier website as listed below, enter your tracking number, and you will find an up-to-date record of your order’s location so you can follow your parcel on your journey to you.

Ireland: For Irish orders you will receive a tracking number which you can use to track your order on www.anpost.ie

UK: For UK orders you will receive a tracking number which you can use to track your order on www.anpost.ie, after 1-3 days your tracking number will work on www.royalmail.com

USA: For USA orders you will receive a tracking number which you can use to track your order on www.anpost.ie, after 3-4 days your tracking number will work on www.usps.com

Australia: For Australian orders you will receive a tracking number which you can use to track your order on www.anpost.ie, after 4-7 days your tracking number will work on www.auspost.com.au

Rest of the world: For international orders please visit www.anpost.ie and enter your order’s unique tracking number, after 2-6 days your tracking number will work on your country’s national postal carrier website.

ORDER PAYMENT

Ready to place your order? Great! We accept all major credit and debit cards. You can also pay via PayPal. Although we recommend paying via these methods through our website www.chupi.com, we also accept card payment over the phone on 00 353 (0)1 551 0352.

CHOOSING CURRENCY

How do I choose the currency I shop in? You can select which currency you would like to shop in by clicking on the ‘change currency’ tab in top left hand corner of our website. Our prices will then update accordingly and this will apply at the payment stage.

FORGOTTEN PASSWORD

I’ve forgotten my password? Don’t worry, it happens to all of us! Should you forget your account password just click the ‘Forgot Your Password?’ option below the email address box on the login page and enter your account email address. You will then be sent instructions on how to gain access to your account.

PROMO CODES

Do you have promotional codes? Occasionally we do promotions through our email newsletter and through our social media channels so why not subscribe and keep up to date with all the latest news? We can be found on the following channels:

Twitter
Instagram
Facebook
Pinterest

SAFETY

Are my details safe when ordering online? We care as much about online security as you do and we want to make sure you have a great experience ordering online from Chupi. We have implemented the best practice technology of Secure Sockets Layer (SSL) which encrypts potentially critically sensitive information such as your name & address.

We use one of the most secure e-commerce systems on the market, Shopify. Shopify is certified Level 1 PCI DSS compliant. As a result, all Shopify online stores are automatically PCI compliant, which ensures you have peace of mind when shopping from our site

PHONE ORDERS

Can I order over the phone? Found something you love and want to order over the phone rather than online? Simply call us in our studio on: 00 353 (0)1 551 0352

WHOLESALE ENQUIRIES

We work with gorgeous stores across Ireland, the UK and around the world. If you think we would add some sparkle to your store do get in touch via our contact form or phone us on 00 353 (0)1 551 0352