DELIVERY

FREE WORLDWIDE DELIVERY

Your Chupi order will be shipped for free by registered tracked post to you anywhere in the world. Upon ordering, you will be sent a unique tracking number so you can check the current location of your parcel on your local postal service website as it makes it way to you. We ship to 63 countries all around the world everywhere from London to Tokyo, and work with global postal partners to ensure your jewellery gets to you swiftly.

ORDER TRACKING

Can I track the delivery of my order? All our orders come with free tracked shipping worldwide. Upon completion of your order you will receive a confirmation email which includes a unique tracking number. Visit your country’s national postal carrier website, enter your tracking number, and you will find an up-to-date record of your order’s location.

IRELAND DELIVERY TIMES

How does your Irish delivery service work? Upon completion of your order you will receive a confirmation email which includes a unique tracking number. Visit www.anpost.ie and enter this tracking number, where you will find an up-to-date record of your order’s location. Delivery time within Ireland usually takes between 3 - 5 days. If your order still hasn’t arrived within this time frame, please contact us at care@chupi.com.

UK DELIVERY TIMES

How does your UK standard delivery service work? For UK orders you will receive a tracking number which you can use to track your order on www.anpost.ie, after 3-5 days your tracking number will work on www.royalmail.com where you will find an up-to-date record of your order’s location. Delivery time to the UK usually takes between 5 - 7 days. If your order still hasn’t arrived within this time frame, please contact us at care@chupi.com.

US DELIVERY TIMES

How does your US Standard Delivery service work? For US orders you will receive a tracking number which you can use to track your order on www.anpost.ie, after 3 - 5 days your tracking number will work on www.usps.com here you will find an up-to-date record of your order’s location. Delivery time to the US usually takes between 7 - 10 days. If your order still hasn’t arrived within this time frame, please contact us at care@chupi.com.

AUSTRALIA DELIVERY TIMES

How does your Australian Standard Delivery service work? For Australian orders you will receive a tracking number which you can use to track your order on www.anpost.ie. After 4-7 days your tracking number will work on www.auspost.com.au. Here you will find an up-to-date record of your order’s location. Delivery time to Australia usually takes between 10 - 12 days. If your order still hasn’t arrived within this time frame, please contact us at care@chupi.com.

INTERNATIONAL DELIVERY TIMES

How does your international Standard Delivery service work? For international orders you will receive a tracking number which you can use to track your order on www.anpost.ie. After 3-6 days your tracking number will work on your national postal carrier’s website. Here you will find an up-to-date record of your order’s location. International orders usually take between 10 - 12 days. If your order still hasn’t arrived within this time frame, please contact us at care@chupi.com.

WHAT ARE YOUR DELIVERY TIMES

What are your estimated delivery times?

Ireland: 3-5 working days
UK: 5-7 working days
Europe: 5-7 working days
USA: 7-10 working days
Australia: 10-12 working days
Rest of the World: 10-12 working days

Need something sooner? An express courier service is available. Just contact us on our contact form.

Your Chupi piece is made to order especially for you, please allow 2 days for it to be finished in our studio. If you need a piece by a specific date just let us know and we will do our best to get it to you.

DIFFERENT DELIVERY ADDRESS

Can I have my order delivered to a different address? Yes, it’s very easy! Whether you want to send a surprise parcel to your best friend or simply have your order delivered to your work address. Simply select which address you want your parcel delivered to at the checkout.

NOT PRESENT FOR DELIVERY

What happens if I'm not in when my order arrives? As our tracked shipping requires a signature upon delivery, if there is no one to sign for your parcel it will be returned to your local post office. If you use the tracking details sent to you when you ordered you should be able to claim your parcel.

ORDER PROCESSING

My order status is still ‘order processing’, when will it be shipped? Our pieces are made by hand so sometimes there can be a short delay in getting your piece dispatched, if you need your piece by a specific date please let us know at checkout

INSURANCE

Is my parcel insured? We want to make sure your parcel reaches you in the same sparkly condition as it leaves so our studio so all of our parcels are fully insured.

DUTIES & TAXES

Will my parcel be charged customs and import charges? For orders within Ireland, the UK and the rest of Europe there are no customs or import charges. For the rest of the world your parcel may be subject to customs and import charges.

SATURDAY DELIVERY

The availability of Saturday delivery is dependant on your national postal service. For example, in Ireland An Post do not deliver on Saturdays whereas Royal Mail in the UK deliver every day except Sunday. Please check your national postal service’s delivery schedule.

SHIPPING DAYS

We ship our orders from the studio within working hours from Monday to Friday until 5pm, so orders placed over the weekend will be sent out on Monday morning (excluding bank holidays).

FASTER SHIPPING

Can I pay for faster shipping? If you need a piece in a hurry we want to get it to you! We have express shipping options for every country, please contact us to arrange.