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CARE & REPAIRS

JEWELLERY CARE

Our jewellery is designed to be worn and loved. These simple tips will help keep your Chupi piece looking its very best.

-A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery's shine.

-Try to not wear your jewellery in the shower or pool as the chlorine will tarnish it.

-Apply any perfume, body lotion or creams and let dry before you put on your jewellery.

-For the best care, store your jewellery in a little airtight bag in the box it came in when not being worn to minimise tarnish.

-To clean your jewellery grab a small bowl, pour in hot water, some gentle soap and stir. Place your jewellery in the solution for 1 minute, rinse with clean water, then polish with a soft 100% cotton cloth and pat completely dry.

-Sterling silver pieces can be cleaned using any of the commercially available solutions, we prefer the non chemical ones.

-Gold fill refers to a process in which gold is mechanically bonded to a base metal, producing a thicker layer than even the heaviest gold plating. Our chain, clasps & ear hooks are all gold filled.

-Our gold plated pieces are heavily plated in 18k gold over solid sterling silver. The gold layer will eventually wear off. When it does, it can be re-plated at a nominal cost through any jewellers or we would be happy to do it for you.

-If your piece breaks or is damaged, do get in touch with us. We want you to be very happy with your Chupi piece.

NICKEL FREE JEWELLERY

Does your jewellery contain nickel? Chupi is allergic to nickel and is well aware of how awful the reaction can be. All of our pieces are free from the major reactive metals such as nickel. If you experience a reaction to any of our pieces do please get in touch as we definitely want to know.

REPAIRS

Do you offer a repairs service? Each one of our pieces is made in Ireland with the best materials by our talented team, we take huge pride in what we make and offer a guarantee in case you ever experience a manufacturing issue. In the unlikely event that your Chupi piece experiences any issues we offer a repairs service for our pieces in our Dublin studio. If a repair is possible, any repairs will be carried out free of charge if your piece. Our repairs service is also available for pieces which have been damaged for a nominal fee.

If you wish to submit your piece for repair please post it along with our repairs form (which can be downloaded here) to:

Chupi Customer Care
Top Floor
Powerscourt Townhouuse
South William St.
Dublin 2
Ireland

As all items are individually assessed and any repairs carried out by hand, we advise to allow for 2-6 weeks from receipt at our studio for repairs to be carried out.

RE-PLATING GOLD

Can you replate my gold piece? We can of course! With time and wear the gold plating on your 18k gold plated sterling piece will begin to wear down and the silver underneath will come through. You can prolong the gold plating by following our care guide. Any of our pieces can be re-plated at a nominal cost either through Chupi or any jewellery store, keeping your piece sparkling and new.

RESPONSE TIME

Thanks so much for getting in touch us, we aim to get back you as soon as possible. Even during our busiest periods we aim to have replied to any enquiries within 3 working days, we are a tiny team so sometimes we can be a little slower but we value your enquiry and will get back to you.

CHUPI GUARANTEE

What is the Chupi Guarantee? Each one of our pieces is made in Ireland with the very best materials by our talented team of craftsmen, we take huge pride in what we make and offer a guarantee in case you ever experience a manufacturing issue. In the unlikely event that your Chupi piece experiences any issues do get in touch with us on our contact form.

WHAT IS THE JEWELLERY MADE OF?

We use only the finest precious metals and semi precious gemstones, if you look at the description of each piece you can see the materials used in the description. We use 14k solid gold, sterling silver, 18k gold plating and 14k gold fill depending on the piece, for a more in depth description of each material please see the sections below.

-14k solid gold are made from from 14k solid gold
-14k gold fill is a thick layer of 14k gold pressure-bonded to a base metal of brass
-18k gold plated silver pieces: a 3-4 micron layer of 18k gold thickly plated over solid sterling silver
-18k rose gold plated silver pieces: a 3-4 micron layer of 18k gold thickly plated over solid sterling silver
-Sterling silver pieces are made from solid sterling silver

14k SOLID GOLD

We use 14k solid gold for our Fine Jewellery, each piece is hallmarked in the Assay Office in Dublin Castle.

WHAT IS 14K GOLD FILL?

14k gold fill shouldn’t be confused with gold plating as gold fill has up to 100 times more gold than plating. Gold fill is a thick layer of 14k gold pressure-bonded to a base metal of brass. It does not flake off, rub off or discolour. Chupi has very sensitive ears which means she has found the very best gold fill earwires and almost anyone who can wear solid gold can wear gold fill without a reaction. All of our gold chains, earwires and clasps.

WHAT IS 18K GOLD PLATED STERLING SILVER

Our rings and pendants are cast in solid sterling silver and then plated in a very thick layer of 18k gold. The thick layer of gold will last for several years when well cared for. Any of our pieces can be re-plated at a nominal cost either through Chupi or any jewellery store, keeping your piece sparkling and new.