Our Promise

Handmade with love in Ireland

Made with love to
last a lifetime

We are very proud to say our jewellery is handmade with love in Ireland. There is an incredible wealth of creative talent and craftsmanship in our team, from our master goldsmith to our highly skilled jewellers we have over 100 years of experience in making beautiful pieces. Chupi takes great pride in the design and craftsmanship in each of our pieces, we seek to use only the finest gold, silver and the sparkliest, conflict-free diamonds and gemstones with the very best craftsmanship.

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Complimentary Repairs

Our jewellery is guaranteed to be free from any issues in craftsmanship for five years (excluding gold plating). In the unlikely event a Chupi piece does not meet our high standards we will do our utmost to resolve the issue. Each piece includes access to complimentary repairs within the guarantee period. If you find an issue with your piece within the guarantee period please see our FAQs section or contact our Care Team who will be able to advise you. If the repair falls outside this period, we will be happy to assist you for a nominal charge. We take huge pride in what we make, and want our darling pieces to last a lifetime.

Repairs FAQs

100 Day Free Returns

Returning a piece couldn’t be simpler. Try your piece on in the comfort of your own home and if you need to send it back you have 100 days from the date you received your order to exchange or return. We love what we make and we want you to love your Chupi piece every bit as much. If you received your Chupi piece as a gift and don't have a receipt we are always happy to exchange your piece for something else from our collection so long as we still have the piece available. If there is anything we can help you with please get in touch, you can find our contact details in the Customer Care section of the website.

Returns FAQs

Free Worldwide Deliveries

Your Chupi order will be shipped for free by registered tracked post to you anywhere in the world. Upon ordering, you will be sent a unique tracking number so you can check the current location of your package on your local postal service website as it makes it way to you. We ship to 64 countries all over the world everywhere from London to Tokyo, and work with global postal partners to ensure your jewellery gets to you swiftly. We additionally offer an expedited two day Express Service via DHL if you need your package delivered urgently. This service is available to most countries worldwide, please click here for further information.

Delivery FAQs

Beautifully Wrapped in Signature Chupi Packaging

Make your piece extra special with our complimentary luxury gift packaging. Whether you purchase in store or online your piece will arrive beautifully presented in our luxurious Chupi jewellery box hand-tied with the softest grosgrain ribbon, wrapped within our distinctive Chupi bag and surrounded in crisp tissue paper illustrated with gold swan feathers. Ready to give to that someone special or keep for the perfect treat.

A personalised Roald Dahl card illustrated with one of of our very favourite quotes will be included, if your piece is purchased as a gift for that special someone in your life just add a note at checkout and we will include a handwritten card for your loved one.

HOW TO ORDER

We want to make sure you choose the perfect piece, we know that choosing the perfect engagement ring or a special gift for a loved one is a huge decision that often requires assistance from our knowledgeable care team.

You can order from us via our website www.chupi.com, instore at Chupi, The Atrium, Top Floor, Powerscourt Townhouse, Dublin 2, Ireland or via phone on 00 353 (0)1 551 0352.

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